REGULATIONS of
Internet Shop www.czasnaherbate.net
PROGRESSIVE sp. z o.o.

INTERNET STORE REGULATIONS

These regulations specify the rules of making purchases in the online store operated by the Seller at www.czasnaherbate.net.

The Seller is PROGRESSIVE Sp. z o.o. with its registered office in Wrocław, ul. Sosnowiecka 5, NIP 8992984184, REGON 527610437 referred to as the "Store".

The Shop can be contacted at the Consumer Hotline telephone numbers: 661 886 969, the cost of the call according to the operator's tariff or by using the e-mail address: biuro@czasnaherbate.net

§ 1

Definitions

Regulations - these Regulations. With regard to services provided electronically, the Regulations are the regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
Customer - a natural person, legal person or organizational unit without legal personality, but having legal capacity, who, under the terms of these Regulations, makes an Order in the Online Store.
Consumer - a customer who is a natural person using the Online Store for the purpose not directly related to his/her business or professional activity.
Object of transaction - Goods listed and described on the website of the Online Store.
Goods - a movable item offered by the Online Store, to which the Sales Agreement applies.
Sales Agreement - a contract of sale of Goods, as defined by the Civil Code, concluded between the Store and the Customer, using the Store's website.
Online Store (Store) - Internet service available at www.czasnaherbate.net through which the Customer may place an Order.
Order - the Customer's declaration of will specifying unambiguously the type and quantity of Goods, aiming directly at the conclusion of the Sales Agreement.
Telecommunication system - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunication networks by means of a terminal device appropriate for a given type of network.
Omnibus Directive - Directive 2019/2161 of the European Parliament and of the Council (EU) of November 27, 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council with regard to better enforcement and modernization of EU consumer protection legislation.

§ 2

General principles

These Regulations set out the rules for the use of the online store available at www.czasnaherbate.net.
As a condition for placing an Order in the Online Store by the Customer, he/she must read these Regulations and accept their provisions at the time of Order processing.
The Online Store conducts retail sales via the Internet.
All Goods offered in the Online Store are brand new, originally packaged, free from physical and legal defects, and have been legally introduced into the Polish market.
As part of the technical requirements necessary for cooperation with the ICT system used by the Store to make purchases, the Customer should have an active e-mail account(e-mail) and a device connected to the Internet.
The Customer is obliged not to provide content prohibited by law, such as content that promotes violence, defamatory or violating personal rights and other rights of third parties.

§ 3

Placing orders

1. All prices listed on the Store's website are gross prices in Polish zloty. The prices do not include shipping costs.
2. The prices of the products are given taking into account the rules specified in the Omnibus Directive.
3. Orders are accepted through the website.
4. Orders can be placed 24 hours a day, 7 days a week throughout the year.
5. An order is effective if the Customer fills in the order form correctly and provides correct contact details, including the exact address to which the Goods are to be sent, as well as phone number and e-mail address.
6. In case the data provided is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
7. In the process of placing the Order, the Customer may express his/her will to receive a fiscal receipt or a VAT invoice, which may be attached to the shipment or sent electronically, to the indicated e-mail address in the form of an electronic image of settlement documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the Regulation of the Minister of Finance of December 20, 2012 on sending invoices in electronic form, the rules of their storage and the mode of making them available to the tax authority or tax inspection authority.
8. When placing an Order, the Customer may consent to the inclusion of personal data in the database of the Seller's Online Store for processing in connection with the execution of the Order. If consent is given, the Customer has the right to inspect his/her data, correct it and request its deletion.
9. The Customer may use the option of remembering his data by the system in order to facilitate the process of placing another Order. For this purpose, the Customer should provide the login and password necessary to access his account. The Customer's login is the e-mail address provided by the Customer. The password is a string of characters set by the Customer. The Customer's password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
10. Once the Customer has placed a successful order, he/she will receive an automatic response from the store confirming receipt of the order.
11. The time to start processing an order coincides with the moment the payment is received in the bank account specified in the order confirmation in the case of payment by bank transfer and payment system (Paypal, Przelewy24.pl), or with the moment the order is completed in the case of payment by card or selection of the "cash on delivery" option.
12. The operator of payment cards is PayPro SA Agent Rozliczeniowy, 8 Pastelowa Street, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.

§ 4

Costs and date of shipment

Goods are shipped to the address indicated in the order form or given by phone or e-mail. The store will inform the Customer immediately if the order form is incorrectly filled in, which prevents or may delay the shipment.
Goods are delivered by specialized courier companies or through the Polish Post.
The shipment is delivered in accordance with the date specified next to each Goods on the pages of the website. When choosing the payment option "transfer" or "payment by card or transfer "online", the time given on the pages of the site should be added to the time of crediting the funds to the store's bank account (usually 3-5 working days).
The customer is charged for delivery (shipping) costs specified in the shipping price list. Shipping costs are fixed regardless of the quantity ordered.

§ 5

Payment

The Store issues a receipt or a named proof of purchase (invoice) for each product sold.
Payment for ordered goods can be made via electronic payment system (Przelewy24.pl, Paypal) or by bank transfer to the store's bank account.

§ 5 A

Rules applicable to the use of codes and discount vouchers.

(1) Discount codes and vouchers resulting from the application of individual discounts in the form of Regular Customer Card, Gold Card, My Benefit vouchers or other codes, are applicable for the purchase of products (goods) and do not affect the cost of service (shipping orders).

Discount codes and vouchers resulting from the application of individual discounts in the form of Regular Customer Card, Gold Card, My Benefit vouchers or other similar codes are not subject to aggregation (combination) with another discount code. Only one discount code is applicable.

Products at a promotional price available to all customers are not subject to additional discount resulting from the application of individual discounts in the form of the Regular Customer Card or other similar codes.

§ 6

Withdrawal from the contract

A consumer who has entered into a remote agreement has the right to withdraw from the agreement without giving any reason, by making a statement in writing within 14 days (legal basis: "Articles 27, 28, 29, 31, 37 and 38 of the Law on Consumer Rights. This period is a deadline and is calculated from the date of delivery of the item, and when the contract concerns the provision of a service - from the date of its conclusion. To meet this deadline it is sufficient to send a statement before its expiration to the address of the Store.
In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management.
The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the address of the Store. The cost of return is paid by the Buyer.
Within 14 days from the date of receipt from the Consumer of the statement of withdrawal from the contract, we return to the consumer all payments made by him, in accordance with Article 32 of the Law on Consumer Rights.

§ 7

Complaint procedure

Complaints should be submitted to the address of the Store - PROGRESSIVE, Sosnowiecka 5, 52-008 Wrocław, or by email: reklamacje@herbata.net
When lodging a complaint, the complained product should be delivered to the Store together with the proof of purchase and completed claim form, available at: claim form
The Store will consider the complaint within 14 days from the date of submission via letter or e-mail. If the complaint is considered in favor of the Customer, the Store will replace the advertised Goods with new, full-value ones or refund the value of the purchased goods.
The Customer loses the rights specified in pt. 3 of this paragraph if, before the expiry of two months from the date of ascertaining the non-conformity of the goods with the contract, he fails to notify the store of this fact. To meet the deadline it is sufficient to send the notice via email before its expiration.

§ 8

Privacy policy and personal data protection

The administrator of the databases of personal data provided by customers of the Online Store in connection with purchases is the Store.
The personal data are used for the purpose of realization of sales contracts, in connection with which they may be transferred to entities responsible for delivery of purchased goods to the customer. The customer has the right to access the content of his data and to correct them. The data are provided voluntarily.
Information on methods and technical means for detecting and correcting errors in the data entered:
1. During the process of placing an Order, until pressing the "Place Order" button, Customers who have an account in the Online Store have the possibility of correcting the entered data on their own by editing their account profile.
2. Verification of data or correction of the Order can also be done by sending an e-mail to the Store at biuro@czasnaherbate.net.
3. The customer has the opportunity to change the data entered during the creation of the Account at any time within the options provided.
Information about the principles and methods of recording, securing and making available by the Store to the other party the content of the concluded contract:
1. Recording, securing and making available the content of the concluded agreement is done by sending an appropriate e-mail message after the conclusion of the Sales Agreement.
2. Recording, securing and making available the content of the concluded Sales Agreement is carried out by sending the content of the concluded agreement to the Customer at the e-mail address provided or by providing the Customer with the Order specification and proof of purchase.
3. The content of the concluded contract is additionally recorded and secured in the Store's data communications system.
§ 9

Out-of-court ways of dealing with complaints and claiming damages

Detailed information about the possibility of using out-of-court methods of dealing with complaints and pursuing claims by the Consumer, as well as rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php

The consumer has the following examples of out-of-court ways of dealing with complaints and claims:

The Consumer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), to resolve a dispute arising from the Agreement concluded with the Seller
The Consumer is entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers).

§ 10

Change of Regulations

Customers who have an account with the Store will be informed of changes to the Terms and Conditions via e-mail correspondence.
If there has been a change in the Store Regulations during the time that has passed since the last login, the Customer accepts or not its provisions after the changes. If the Customer does not accept the terms of the Regulations, in particular after the amendments, shopping in the Online Store is not possible.
A customer who does not accept the changes introduced in the Regulations is entitled to delete his account at any time.
Orders placed by Customers before the effective date of changes to the Regulations will be processed in accordance with the previous provisions of the Regulations.

§ 11

Final provisions

In matters not regulated by these Regulations, the provisions of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item 827 as amended), the Act of April 23, 1964. - Civil Code (Journal of Laws 1964 no. 16 item 93 as amended), Act of August 29, 1997 on Personal Data Protection (i.e. November 25, 2015(Journal of Laws 2015 item 2135).
Disputes arising from the application of these Rules and Regulations and in connection with the performance of concluded contracts between the Store and Customers, shall be considered by the Court of competent jurisdiction according to the provisions of material and local jurisdiction in accordance with the Act of 17.11.1964 Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended).

Date of publication of regulations: 01.02.2024 r.

To download:

complaint notification
withdrawal from the contract
regulations

REGULATIONS of Internet Shop www.czasnaherbate.net PROGRESSIVE sp. z o.o.