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Complaints

Complaints

  1. Complaints should be submitted to the address of the Store - PROGRESSIVE, Sosnowiecka 5, 52-008 Wrocław, or by email: reklamacje@herbata.net

  2. When lodging a complaint, the complained product should be delivered to the Store together with the proof of purchase and completed claim form, available at: claim form

  3. The Store will consider the complaint within 14 days from the date of submission via letter or e-mail. If the complaint is considered in favor of the Customer, the Store will replace the advertised Goods with new, full-value ones or refund the value of the purchased goods.

  4. The Customer loses the rights specified in pt. 3 of this paragraph if, before the expiry of two months from the date of ascertaining the non-conformity of the goods with the contract, he fails to notify the store of this fact. To meet the deadline it is sufficient to send the notice via email before its expiration.