1. Complaints should be submitted to the address of the Store - PROGRESSIVE, Sosnowiecka 5, 52-008 Wroclaw, or by email: reklamacje@herbata.net
2. When submitting a complaint, the advertised product should be delivered to the Store together with the proof of purchase and a completed complaint application, available at: complaint application
3. The Store will consider the complaint within 14 days from the date of submission via letter or email. If the complaint is considered in favor of the Customer, the Store will replace the advertised Goods with new, full-value ones or refund the value of the purchased goods.
4. The customer loses the rights specified in paragraph. 3 of this paragraph if, before the expiration of two months from the discovery of non-conformity of the goods with the contract, he does not notify the store of this fact. To meet the deadline it is sufficient to send the notice via email before its expiration.

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